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Shipping policy

Forklift King's Shipping Partners

At Forklift King, we work with industry-leading freight carriers to ensure that your industrial equipment arrives safely and on time. Due to the size and weight of our products, standard postal services cannot accommodate these shipments. All large and heavy items are shipped via freight carriers, and Forklift King reserves the right to select the best carrier for each order.

Shipping at a Glance

  • Shipping regions: Contiguous United States (lower 48 states).
  • Shipping cost: Free on every order. No minimum spend required.
  • Order cutoff: 5:00 PM EST on business days.
  • Handling time: 1 to 2 business days after your order is placed.
  • Transit time: 6 to 8 business days via freight carrier.
  • Estimated total delivery: 7 to 10 business days from checkout to delivery.
  • Carriers: National LTL (less-than-truckload) freight carriers, curbside delivery.
  • International orders: Not available at this time.
  • Customer support: support@forkliftking.com

Freight Shipping

Freight shipments are curbside delivery only. The delivery driver brings the shipment to the curb or end of your driveway and is not responsible for moving items indoors or to a specific location.

Because of the size and weight of material handling equipment, please make sure you have a way to unload the shipment from the truck before it arrives, such as a loading dock or another forklift. Standard liftgates cannot support the weight of most full-size equipment. If you do not have a dock or equipment to unload, or if you need special delivery arrangements, contact us before ordering and we will help arrange the best available option.

Shipping times may vary, and while we strive to ensure timely deliveries, freight shipping is subject to potential delays due to factors beyond our control.

Lead Times

Orders placed Monday through Friday before 5:00 PM EST are processed the same business day. Orders placed after the cutoff, on weekends, or on holidays are processed on the next business day.

  • In-stock items typically ship within 1 to 2 business days after your order is processed.
  • Backordered products may require additional time before shipment.

While we provide estimated lead times, they are not guaranteed due to supply chain variables.

Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email confirms that we have received your order and have pre-authorized your credit card. We then contact our suppliers to verify availability.

If your item is unavailable or backordered, the pre-authorization will be voided, and we will notify you via email. If your item is available and ready for shipment, we will process the charges and ship your order accordingly.

Order Shipment

For in-stock items, once your payment is processed, your order will typically ship within 1 to 2 business days. You will receive a tracking number via email within 24 hours of your order shipping.

If you do not receive tracking information within six business days, please contact us at support@forkliftking.com or call +1 (307) 441-9566.

No International Shipping

Forklift King currently does not ship outside the United States.

Address Changes

If your order has already been processed or shipped and you need to change the shipping address, we will do our best to accommodate your request. However, address changes may result in additional delays and fees imposed by our freight partners, which will be the responsibility of the customer.

Shipping Times

All shipping times are estimates, not guarantees. If a shipment is delayed beyond the estimated timeframe, cancellation requests will be subject to applicable shipping fees, warehouse storage costs, and any related charges.

Chargebacks due to shipping delays will be considered fraudulent, and legal action may be taken for theft.

How to Prepare for Delivery

Upon receiving your shipment, carefully inspect the equipment and its packaging before signing for delivery. If there is visible damage, note it on the carrier's delivery receipt (Proof of Delivery) before signing and take photos of the damage. Failure to report damage at the time of delivery may result in the inability to process a claim.

If your item is damaged, email the following to support@forkliftking.com within 48 hours:

  • Photos of the damage
  • Images of the shipment and its packaging, plus the SKU or serial number
  • A brief description of the issue

Damage reports submitted after 48 hours may not be eligible for resolution.

Damaged Items

It is your responsibility to inspect delivered items for defects or damage and to report any damage within 48 hours of delivery.

If damage is reported within this timeframe:

  • We may offer free replacement parts.
  • We may provide a discount if you choose to keep the item as-is.
  • Depending on the situation, we may issue a refund or replacement.

If damage is not reported within 48 hours:

  • No refunds, free replacements, or discounts will be issued.
  • Replacement parts may still be available for purchase.

All damaged products must not be operated, installed, or modified and must remain in their original packaging to qualify for a resolution.

Missing Items

If any items are missing from your order upon delivery, report it to us within 5 business days by emailing support@forkliftking.com.

When reporting missing items:

  • Mark the delivery receipt as "missing" before signing.
  • Notify the truck driver of the shortage.
  • Allow time for the carrier to locate the missing items.

If the missing items cannot be located, we will issue a replacement at no cost. Claims submitted after 5 business days will not be accepted.

Shipping Options

Forklift King provides free curbside freight delivery as our standard shipping option. This typically takes 7 to 10 business days for delivery (1 to 2 business days of handling plus 6 to 8 business days of freight transit).

Agreement to Terms

By using this site and placing an order, you acknowledge and agree to the shipping terms outlined above. If you do not agree to these terms, do not use this site.

Contact Us

If you have questions or need help, we're glad to assist. Visit our FAQs page or reach out through our Contact Us page.

Contact Information

Store Name: Forklift King
Address: 5830 E 2nd St, Ste 7000 #22472, Casper, WY 82609, United States
Email: support@forkliftking.com
Number: +1 (307) 441-9566
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)

We aim to respond to all inquiries within 1 to 2 business days.