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Refund policy

Last updated: June 14, 2026

Cancellations & Refunds

At Forklift King, we understand that investing in material handling equipment is a serious decision. That's why we offer a transparent and straightforward cancellation and refund policy. You can cancel your order at any time before it ships for a full refund, except for custom or made-to-order products (see details below).

For assistance, contact us via email at support@forkliftking.com or call us at +1 (307) 441-9566.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us immediately. If your order has not shipped, we will process a full refund. Once the order is in transit, cancellations are no longer possible.

Cancellations of Custom Orders

Custom-built or made-to-order products cannot be canceled or refunded once the manufacturing process has begun. These products are built specifically for you, making cancellations or refunds impossible. If you are unsure whether your order falls into this category, please contact us before purchasing.

Refunds and Returns

We offer a 30-day return window from the date of delivery for eligible products. If your equipment is not the right fit, you may return it within this period for a refund, excluding custom or made-to-order items.

Important:

  • All returns must be authorized first. Contact us within the 30-day window and we will issue a Return Merchandise Authorization (RMA) with instructions. Unauthorized returns may be refused.
  • Items must not have been operated, installed, or modified, and must be returned in their original packaging with all components, attachments, and documentation included.
  • Inspect your order immediately upon arrival.
  • Report any damages within 48 hours of delivery.
  • Return shipping costs are the customer's responsibility.
  • Non-defective returns are subject to a flat 20% restocking fee.
  • We never deduct payment-processing fees from your refund.
  • Items that arrive damaged, defective, or incorrect are made right at no cost to you — no restocking fee, no return shipping charge.

How to Start a Return

Returns at Forklift King follow a simple, authorized process. Because our equipment ships from supplier warehouses, every return needs approval first so we can route it to the correct location.

Step 1 — Reach Out
Email support@forkliftking.com with your order number, the item (or items) you'd like to return, and the reason. Make sure your request falls within 30 days of delivery.

Step 2 — Receive Approval and Your RMA
If your return meets the eligibility requirements, we'll send written approval along with a Return Merchandise Authorization (RMA) number. This number authorizes your return and tells you where to ship it. Any item sent back without an RMA may be refused at the warehouse.

Step 3 — Repack the Equipment
Securely repack the item in its original packaging, including every component, attachment, and document it arrived with. The equipment must be in unused, resellable condition — not run, installed, or modified.

Step 4 — Ship It Back
Use the return shipping instructions included with your RMA. Return addresses are warehouse-specific and will be provided once your return is approved. Return shipping is the customer's responsibility.

Step 5 — Inspection and Refund
After the warehouse receives and inspects your return and confirms it qualifies, we'll approve your refund to the original payment method within 10 business days. Depending on your bank or card issuer, it may take an additional 3–5 business days to appear on your statement. A flat 20% restocking fee applies to non-defective returns.

Non-Returnable Items

Some products are sold as final sale and can't be returned. This typically applies to custom-built or made-to-order equipment, which is produced specifically for you and can't be restocked, along with certain items restricted by manufacturer policy. Whenever an item is final sale, we'll make that clear on the product page or let you know before you complete your purchase. If you're ever unsure whether something is returnable, contact us before ordering.

Exchanges

Forklift King does not process traditional exchanges. Rather than swapping one item for another in a single transaction, Forklift King treats an exchange as two separate steps: a return on the original equipment, followed by a brand-new order for the item you actually want. This keeps pricing, authorization, and shipping clean on both ends.

Here's how it works:

  • Start by reaching out. Email us at support@forkliftking.com with your order number and let us know what you'd like to swap to. Every return has to be authorized before anything ships back, so we'll review your request and send you a Return Merchandise Authorization (RMA) with step-by-step instructions.
  • The usual return terms apply to the item you're sending back. Since an exchange begins with a return, the same conditions hold: a flat 20% restocking fee on non-defective equipment, and return shipping covered by you. You'll also cover shipping on the replacement item heading your way.
  • Your replacement is placed as a fresh order. Once we've approved and started your return, you simply purchase the item you want as a new order. This way you lock in current pricing and availability, and there's no guesswork tying the two transactions together.
  • The equipment has to come back in resellable condition. To qualify, the original item can't have been run, installed, or altered in any way, it needs to be back within 30 days of delivery, and it must arrive in its original packaging with every component, attachment, and document it came with.

Damaged or defective equipment is never treated as an exchange — those situations are covered separately under our Damages & Claims section, with no restocking fee or return shipping charged to you.

Refund Processing Time

Once your return is received and inspected at the fulfillment warehouse, we will email you to confirm approval. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, please allow an additional 3–5 business days for the credit to appear on your statement.

Shipping Times & Delays

Estimated delivery times are based on supplier and freight carrier information. However, due to supply chain disruptions, delays can occur. Forklift King has no control over third-party logistics, but we will keep you informed.

By placing an order, you acknowledge:

  • Shipping dates are estimates and may change.
  • You cannot cancel or file a chargeback due to transit delays.

Important Notes Before Purchasing

By ordering from Forklift King, you agree to the following terms:

  • I will inspect my order upon delivery, note any damage on the carrier's delivery receipt before signing, and report it within 48 hours.
  • I accept responsibility for return shipping costs in case of a return or exchange.
  • I acknowledge that a flat 20% restocking fee applies to non-defective returns.
  • I understand that if my order has shipped, a full refund is no longer possible.
  • I agree not to dispute charges or file chargebacks due to transit delays.

Damages & Claims

All damage claims must be reported within 48 hours of delivery. When your shipment arrives:

  • Inspect the equipment and its packaging before signing. If it is visibly damaged, you may refuse the shipment.
  • If you accept it, note the damage on the carrier's delivery receipt (Proof of Delivery) before signing.
  • Take clear photos of the damaged equipment and its packaging before operating it.
  • Email support@forkliftking.com with the photos and your order number. Do not operate or install a damaged item.

If damage is reported within this period, we will offer one of the following solutions:

  • Replacement parts
  • A discount to keep the item as-is
  • A full replacement if necessary

If damage is not noted on the delivery receipt or not reported within 48 hours, carrier and manufacturer claim windows close:

  • No refunds, replacements, or discounts will be issued.
  • Replacement parts may be available for purchase.

Warranty Information

Warranty policies vary by manufacturer. Please refer to the individual product pages for warranty details. Damage upon arrival does not qualify as a warranty issue and must be reported as described in Damages & Claims above.

Return Policy & Fees

Customers are responsible for return shipping costs unless otherwise specified. Reconsignment fees may apply if an order is returned due to incorrect customer information. Most items are covered under manufacturer warranties.

Chargebacks & Fraudulent Claims

We are committed to resolving customer concerns directly. Before filing a chargeback, please contact us so we can assist you.

Fraudulent chargebacks will be reported and pursued legally. Filing a false claim may result in legal action for theft.

Contact Us

If you have questions or need help, we're glad to assist. Visit our FAQs page or reach out through our Contact Us page.

Contact Information

Store Name: Forklift King
Address: 5830 E 2nd St, Ste 7000 #22472, Casper, WY 82609, United States
Email: support@forkliftking.com
Phone: +1 (307) 441-9566
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)

We aim to respond to all inquiries within 1 to 2 business days.