Welcome to Forklift King! We're here to assist you in your journey to find the best material handling equipment. Please explore the sections below to find answers to common questions you might have.
About Us
Forklift King is a dedicated online retailer specializing in providing top-quality forklifts and material handling equipment to meet your specific needs. Please see our About Us page to learn more about us.
Authorized Dealer
Are you authorized dealers for the brands you carry?
Yes, we are proud to be authorized dealers for the brands we carry. Please see our list of trusted brands in the Brands section on our home page.
Privacy Policy
What is your privacy policy?
To understand how we collect, use, and protect your personal information, please read our Privacy Policy.
Before Making a Purchase
What should I consider before making a purchase?
Before placing an order, it's crucial to ensure that the dimensions and specifications of the equipment you're interested in are compatible with your facility and intended use. Forklift King cannot be held responsible if the specifications do not align with your space or application.
Additional Considerations
It's also advisable to carefully review the specifications of the items you intend to purchase. If you have any questions or need further assistance, please do not hesitate to reach out to us via email or live chat. We're here to assist you in making informed decisions.
Shipping & Delivery
Is there a shipping fee?
No — we offer free curbside freight shipping on every order within the contiguous United States (lower 48 states), with no minimum spend. At this time, we do not offer international shipping.
Can I track my order?
Absolutely! Once your order has shipped, we'll email you a tracking number. You can enter that number on the carrier's tracking page, or use our Track Your Order page to monitor your delivery's progress. Please note that tracking can take up to 24 hours after your shipment confirmation to update.
Order Process
What happens after I place an order?
Upon placing an order, you will receive a confirmation email. Lead times vary by manufacturer and product, so please refer to the specific product page for estimated ship times. If you need an item by a specific date, contact us before ordering and we will confirm availability.
Missing Tracking Email?
If you haven't received a tracking email within six business days of placing your order, please don't hesitate to contact us at support@forkliftking.com or through our Contact Us page.
Shipping Time Guarantees
Unfortunately, we cannot guarantee shipping times, as they are subject to change. Shipping estimates provided are approximate. Please consider this when placing orders with specific delivery date expectations.
Returns
What is your return policy?
We are dedicated to your satisfaction. If you are not completely satisfied with your order, please reach out to us immediately. We will work with you to arrange an exchange, replacement, or refund within 30 days of delivery.
Damaged or Defective Items
If your order arrives damaged, we will do everything we can to assist. We may arrange for replacement parts from the manufacturer or redelivery as necessary.
Where to Find the Full Return Policy
You can read our full Return & Refund Policy for complete details on returns, including how to request an RMA, restocking fees, and refund timelines.
After Placing an Order
What should I expect after placing an order?
Once your order is placed, you will receive a confirmation email. We will charge your payment method to initiate order processing and preparation for shipment.
Shipping Timeframes
Shipping times vary depending on the item ordered. In-stock items typically ship within 1 to 2 business days, while others may take longer depending on the manufacturer. You will receive a tracking number within 24 hours of shipment.
Inspecting Your Delivery
Upon receiving your order, please inspect the equipment and its packaging for any signs of damage before signing. If there is any damage, note it on the carrier's delivery receipt (Proof of Delivery) before signing, take photos, and report the issue to us within 48 hours of delivery. We will work directly with the carrier or manufacturer to resolve the issue.
Missing Parts or Damaged Deliveries
Always check the contents of your delivery upon receipt. If you find that the delivery is damaged or missing parts, please send us pictures of the damage, along with your order number, to support@forkliftking.com. We will then contact our suppliers to facilitate the replacement of damaged items.
Tracking Information
If you do not receive a tracking number within six business days of placing your order, please contact us to ensure that we have the correct email address on file. We are committed to keeping you updated on shipping information.
Still Have Questions?
If the information above didn't answer your question, head to our Contact Us page or email us at support@forkliftking.com. These pages may also help:
Contact Us
If you have questions or need help, we're glad to assist. Visit our FAQs page or reach out through our Contact Us page.
Contact Information
Store Name: Forklift King
Address: 5830 E 2nd St, Ste 7000 #22472, Casper, WY 82609, United States
Email: support@forkliftking.com
Phone: +1 (307) 441-9566
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We aim to respond to all inquiries within 1 to 2 business days.