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Return and Refund Policy

Cancellations & Refunds

At Forklift King, we understand that investing in industrial equipment is a serious decision. That's why we offer a transparent and straightforward cancellation and refund policy. You can cancel your order at any time before it ships for a full refund, except for custom or made-to-order products (see details below).

For assistance, contact us via email at support@forkliftking.com or call us at (307) 441-9566.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us immediately. If your order has not left our warehouse, we will process a full refund. Once the order is in transit, cancellations are no longer possible.

Cancellations of Custom Orders

Custom-built or made-to-order products cannot be canceled or refunded once the manufacturing process has begun. These products are built specifically for you, making cancellations or refunds impossible. If you are unsure whether your order falls into this category, please contact us before purchasing.

Refunds and Returns

We offer a 30-day return window from the date of delivery for eligible products. If your equipment is not the right fit, you may return it within this period for a refund, excluding custom or made-to-order items.

Important:

  • Inspect your order immediately upon arrival.
  • Report any damages within 24 hours of delivery.
  • Return shipping costs are the customer’s responsibility.
  • Payment transaction fees (ranging from 2.9% + $0.30 to 5.99% + $0.30) will be deducted from your refund.

If you wish to exchange a product, shipping costs for both return and new shipment will apply.

Shipping Times & Delays

Estimated delivery times are based on supplier and freight carrier information. However, due to supply chain disruptions, delays can occur. Forklift King has no control over third-party logistics, but we will keep you informed.

By placing an order, you acknowledge:

  • Shipping dates are estimates and may change.
  • You cannot cancel or file a chargeback due to transit delays.

Important Notes Before Purchasing

By ordering from Forklift King, you agree to the following terms:

  • I will inspect my order upon delivery and report any damage within 24 hours.
  • I accept responsibility for return shipping costs in case of a return or exchange.
  • I acknowledge that restocking fees (typically around 20%) may apply.
  • I understand that if my order has shipped, a full refund is no longer possible.
  • I agree not to dispute charges or file chargebacks due to transit delays.

Damages & Claims

All damage claims must be reported within 5 business days of delivery. If damage is reported within this period:

  • Take clear photos of the damaged item before using it.
  • Email support@forkliftking.com with details.
  • We will offer one of the following solutions:
    • Replacement parts
    • A discount to keep the item as-is
    • A full replacement if necessary

If damage is not reported within 5 business days:

  • No refunds, replacements, or discounts will be issued.
  • Replacement parts may be available for purchase.

Warranty Information

Warranty policies vary by manufacturer. Please refer to the individual product pages for warranty details. Damage upon arrival does not qualify as a warranty issue and must be reported within 30 days to be eligible for a claim.

Return Policy & Fees

Customers are responsible for return shipping costs unless otherwise specified. Reconsignment fees may apply if an order is returned due to incorrect customer information. Most items are covered under manufacturer warranties.

BOGO Promotions

If returning an item from a Buy One, Get One Free (BOGO) promotion, both items must be returned for a full refund. If only one item is returned, you may be eligible for store credit or a replacement of the returned item only.

Chargebacks & Fraudulent Claims

We are committed to resolving customer concerns directly. Before filing a chargeback, please contact us so we can assist you.

Fraudulent chargebacks will be reported and pursued legally. Filing a false claim may result in legal action for theft.

Contact Us

By completing a purchase on Forklift King, you confirm that you have read, understood, and agreed to all terms outlined in this policy.

For any questions or concerns, contact us: